Install Zoom: Windows and Chrome

Support Center > Installation Instructions

Published 06/18/2016 at 12:34am UTC

Page viewed 8150 times


Zoom download and installation instructions for Windows computers using the Chrome browser.


If your host is using our Zoom platform, this must be installed on the device you will use to participate in a session. Zoom only needs to be installed once per device. 


You will be automatically prompted to download and install Zoom when attempting to join a meeting but we recommend going through the process below and testing the connection/audio/video ahead of time to be sure everything is working before an actual session. If you have any questions, or would like to schedule a test session, please don't hesitate to contact the support team at (888) 540-2829, or email us your available times at [email protected] (please include your timezone and that you want to test Zoom). 


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1. If you are an account holder, log in--you will automatically be shown your Dashboard. In the lower left-hand corner of the page, use the "Install Zoom" button. (If you're logged in but on a different page, click on the "Videoconference" tab to navigate to your Dashboard.)

Install Zoom button 


If you are a guest for an upcoming session, you can download Zoom from the "Waiting Room Page", using the "Install Zoom" button in the lower-left hand corner.


Install Zoom button on the waiting room page 



2. On the message that appears, use the "Download Zoom" button in the lower right-hand corner.

Download and Install Zoom message



3. In the lower left-hand corner of your Chrome window, you should see ZoomInstaller.exe start to download, with an estimate for how long it will take. When it has finished downloading, click on ZoomInstaller.exe.


ZoomInstaller.exe    ZoomInstaller.exe complete



4. In the security prompt that appears, click "Run."

Run File - Security Warning



5. When prompted for permission to install, click "Yes".

Zoom User Account Control request



6. When the installation is complete, you will see this screen.

Zoom Complete



7. Go back to Chrome to launch the video app.

  • If you are an account holder, click "Enter Meeting" (below left)
  • If you are a participant, click "Enter Waiting Room" (below right)

Enter Meeting button            OR          Back to enter waiting room button



TIP: The first time that you launch a session from Chrome, it will ask you for permission to launch. Tick the box next to "Always open links for URL:Zoom Launcher" before clicking "Open URL:Zoom Launcher" to allow Zoom to start, and to prevent the message from appearing again.

Chrome prompt to open Zoom



9. Once your host connects to you, you may be prompted to choose how to enable your audio. Click "Join Audio by Computer" to use your computer's microphone and speakers.

  • TIP: Check the box next to "Automatically join audio by computer when joining a meeting" before clicking the green "Join Audio by Computer" button to avoid having to confirm this every time.

Join audio


This article was last reviewed by our Support team on November 30, 2017.